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An organization’s success depends on how extensively and intensively communication is carried out by it. 

Employees these days are aware of the power of quick, efficient, and productive communication within the organization. Yet, due to a lack of technical sources, they are not equipped with such tools for fast and effective communication.

Along with the technical enhancement in every aspect of the business, communication has become more effective than before. All thanks to Instant Messaging applications, internal and external communications for organizations have become swift and productive. 

These platforms came into existence as social messaging platforms had their limits and aren’t secure for workspace communication. It’s not just about the speed in communication, Instant Messaging applications have a lot to offer. Let’s look at other gains of using Instant Messaging.

Benefits of Instant Messaging Application:

1. Connection with off-location peers:

In scenarios like working from remote locations due to the pandemic, communication becomes a crucial part of our jobs. In these cases, Instant Messaging applications have become the only tool used for work-related communications.

Executives working from remote locations find Instant Messaging as a savior for workload distribution and submission. The features of Instant Messaging are tailor-made for such purposes.

2. Group Communication:

When working on an important project, communication is a critical part of sharing information or determining the project phase. Instant Messaging applications allow multiple users to create and share information in a group virtually.

This Instant Messaging facet provides a team the glue to stick on the project with every bit of information shared on it. These platforms were designed with the idea of being able to build strong team connections through communication.

3. Easily integrates other forms of communication:

It becomes tough if an application isn’t created to be integrated with other essential applications. If a communication platform doesn’t allow permission to access other platforms, then sharing data becomes difficult.

Most Instant Messaging applications can integrate with other forms of communication to allow data to be shared. This feature solves a massive problem for company executives as they had to convert the data files for sharing purposes.

Saves Overhead Cost:

Communication needs not to be useful but also inexpensive to some extent. Previous forms of communication were costly and difficult to maintain.

Instant Messaging applications are both cost-effective and easy to manage while working. They save the overhead cost of communication.

5. Promotes Employees Engagement:

Dullness in communication causes loss of energy into work, and usually, this is caused by a lack of engagement between employees. Instant Messaging applications being superfast are also up with the trends. It’s not just that Instant Messaging platforms are being used for work only. They also have features similar to popular social media platforms.

This aspect promotes engagement within the employee circle. An employee can openly share their opinion without hesitance.

6. Improvement in productivity due to speed:

Workload distribution and submission time determine the productivity of the taskforce. Instant Messaging application allows superfast transmission of such workloads between the senior executive and junior executive. This speed in workload sharing results in increased productivity for the organization.

The integration of an application with the others might affect the TAT (turn-around-time), but the top Instant Messaging applications don’t face these issues.

7. It’s full of features:

Previous forms of communication lacked features that did not support effective communication within the organization. Instant Messaging includes features like a video chat room, task management, alert mode, and many others. Some primary features like video conferencing and task management are among the main reasons people are using Instant Messaging platforms extensively.

These features have been of massive help for work-related communications during the pandemic. All features are updated on a timely basis for more effectiveness and speed.

8. More Efficient at Record Keeping:

Keeping track of the information shared while communicating is vital so that you don’t have to search for the data again that has been shared previously. Instant Messaging applications are very efficient at record-keeping of the communication between employees.

Employees can rely on these platforms, as they have safe data storage features and can help them search for data depending on the time it was shared.

9. Increased Transparency:

Transparency is very useful in establishing trust between a team; hence, any communication form must be transparent. The top Instant Messaging platforms have transparent policies regarding the usage of the platform. Instant Messaging platforms aren’t just fast; they also provide transparency between two parties.

10. Enhanced Security:

Security is a priority when data is shared within an organization, and Instant Messaging applications make the data secure while communicating. Instant Messaging application encrypts the messages to make them secure. These messages are end-to-end encrypted. This security feature of the Instant Messaging application is a shield against data loss.

These were ten benefits of using Instant Messaging applications at the workspace.

It wouldn’t be right to claim that all the Instant Messaging platforms have all the features and benefits mentioned above. So, to make it easier for you to choose the right Instant Messaging platform for your workspace, we have enlisted the top 5 Instant Messaging applications used worldwide.

Here are the Top 5 Instant Messaging platforms:

1. Troop Messenger:

This latest instant business messaging app offers seamless synchronization between mobile and desktop devices to communicate with both out-of-office and in-house employees with equal ease. The basic features, such as group chats and file sharing, are augmented by an activity monitor, which helps managers to track each employee’s contribution. 

2. Slack:

Slack is one of the many popular instant messaging apps offering features such as group chats and conference calls. Just like Troop Messenger, it has a searchable archive. Integrations with other apps such as Google Drive and Zendesk are also feasible. It has a distinctive Slackbot, which is a great way to incorporate a FAQ section into an app.

3. Skype for Business:

This app, formerly known as Microsoft Lync, offers various features, such as group chats, file sharing, and screen sharing, but it is not free, like all other Microsoft products. A premium subscription allows you to use advanced features such as group HD video and audio calls for up to 250 participants and technical phone support at the enterprise level.

4. Redbooth:

Redbooth, formerly known as Teambox, is marketed as a tool for project management and provides essential messaging functions such as file sharing and one-to-one chats. It has a function where a user can assign and delegate tasks to their peers, which is useful for out-of-office staff. A paid app subscription provides advanced features such as zoom HD meetings, 50 GB of file storage space, and business integration with cloud storage services such as Microsoft OneDrive.

5. Spark:

A product from the networking giant Cisco, this app provides features like group chats, private chats, and conference calls along with a whiteboard app and companion device. It has a paid subscription plan that provides Cisco call tools, admin controls, unlimited app integration, directory integration, and live support for other apps.

Now you have all the reasons to start using Instant Messaging and the top IM applications used worldwide to communicate effectively.

Go ahead and make worthy use of these tools.

Rajvansh Adagale is a well versed content writer with over more than 2 years of experience in most forms of writing. He is experimental in his writing style and research for content. Also a huge believer of Seth Godin's idea of "write as you speak". Rajvansh believes in establishing a conversation with the minds of the reader to build a connection.

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