The pioneer in contact center and customer experience solutions IstTek announces its enhanced customer experience suite through the European strategic channel partnerships initiative. The company focuses on improving communication between businesses and their customers.

IstTek CEO Josh Ayres find it the best time to launch the value-added customer experience suite along with the new normal brought about by the COVID-19 pandemic. He said that their comprehensive product portfolio is well-matched to the altered working patterns. They aptly positioned the solution to assist the channel partners in increasing their business revenue. He added that COVID-19 necessitated the need for the companies to perform the best to reassure their customers online. This product helps them enhance the overall customer experience and gain deeper customer insights.

Ayres, brought to bear the experience of 30 years, across different functions in many leading and rapidly growing technology companies. He said that they are very excited about the coming year as they will cater to the European market with the exclusive contact center solutions suite.

IstTek contact center offers technical components that shape a customer’s journey. The company facilitates its European partners to continually improve the customer experience journey by obtaining deeper insights into its customer requirements and helping organizations gain more benefits from the contact centers. With this motive, IstTek brings in a cohesive contact center and customer experience product collection for the European market which incorporates an array of features such as:

1. Customer experience and messaging platform

2. A contact centre agent desktop solution

3. Speech to text solutions 

4. Digital signage and wallboards 

5. Customer journey analytics 

6. A flagship product, the Botter Enterprise Chatbot

IstTek acknowledges the significance of enabling its partners through additional value-added capabilities. According to the company’s European strategy, European partners will unveil operations and develop two definite revenue streams, including the standard margin on reselling and the partner enablement to carry out their consulting/implementation services.

CEO Ayres remarked that they pride themselves on quality, innovation, and channel integrity. He said that they have become the authority on leveraging value throughout their entire partner community. He also said that they firmly believe if their partner is winning then they win together.

About IstTek

IstTek was incorporated in 2020, merging the recognized product portfolio from the IST Group of Companies and adopting a channel partner model as a route to market. IstTek now spearheads in delivering exceptional contact center products and solutions via the approved partners. IstTek accents on partner enablement and take pride in aspects of quality, innovation, and channel integrity. They have become the authority on driving value through their entire partner community.

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