Although companies and organizations are gradually starting to work from office post the relaxation on the restrictions that was imposed in lieu of COVID-19 pandemic, working from home has become the new normal. Keeping the same in mind, Salesforce, on 25 June 2020, has introduced Salesforce Anywhere that collaborates all the new technologies and platform services to help organisations in increasing their productivity and customer satisfaction.
Bret Taylor, the President and COO of Salesforce believes that the COVID-19 crisis has taught the companies the importance of carrying out various activities like selling, providing services and collaborating from anywhere in the world which is hardly expected to change post the pandemic. Thus, he came up with the idea of Salesforce Anywhere. He said “With Salesforce Anywhere we’re empowering customers of every size, location and industry to digitally transform with confidence in this all-digital, work-from-anywhere world.”
Salesforce Anywhere will help Organizations to:
Sell, service and market from Anywhere– Salesforce Customer 360 allows employees to work from anywhere in the world. Irrespective of their locations, the teams can deliver advanced and personalized solutions to their clients to nurture their relationships with the help of their latest innovations like Service Cloud Voice and Einstein Call Coaching. Keeping this in mind, Salesforce has also enhanced its industry expertise with Vlocity’s technology to offer companies new industry-specific apps, data models, APIs and workflows for them to keep up with this new norm.
Collaborate from Anywhere– In an all-digital world, the secret behind successfully working from home depends on effective collaboration. Soon to be available in public beta via desktop and a native iOS app, Salesforce Anywhere app will offer real-time team chat, comments, notifications, and video conferencing. Without using any external apps or tools, the teammates will be able to interact with each other anywhere within a Salesforce record.
Work from Anywhere– Owing to remote workforce management, the IT help desk gets flooded with an enormous amount of service requests. To help them gain control over employee devices and services from anywhere, Salesforce has collaborated with Tanium, for developing an employee-centric solution to work from anywhere in the world. Salesforce is also introducing a new set of standard objects called Employee Data Model to boost the development of employee apps and launching Work.com to help business and organisations to safely reopen.
Data and insights from Anywhere– MuleSoft and Tableau helps the organizations to understand and study their data insights from anywhere. With MuleSoft, customers can easily access data from any source with API-led connectivity after which they can identify valuable insights among them through Tableau to make quicker and smarter business decisions from anywhere.
Learn new skills from Anywhere– To stay in trend with the latest skills and learnings in the digital world, Salesforce’s free online platform Trailhead offers its users with weekly content to teach them important skills that will help them in their future endeavours. They have also launched Customer 360 Guides which teaches the companies about achieving a Customer 360, based on the success stories of others.
The Salesforce Anywhere App is expected to be released globally in July and the Employee Service Solution is dated around November. Other services like Einstein Call Coaching and Service Cloud Voice is slated to be released around the third quarter of 2020.
About Salesforce
Founded in 1999, Salesforce is an American cloud-based software company that helps companies to bridge their gap with customers in the digital age. It is globally known for being a leader in Customer Relationship Management (CRM) and helping companies of any size and industry to make the most of the available resources or technology.
For more Information, Visit: https://www.salesforce.com
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