Sitel Group, a world-renowned customer experience management provider with 3.5 million happy customers, coming up with an additional 2,500 positions within the Philippines market, due to the strength of its Sitel at Home capabilities that has sparked client growth. With more than 61% of their workforce demonstrating expertise in deployment to work from home during the COVID-19 crisis, Sitel Group provides exceptional customer experiences while ensuring the quality and security even in this social distancing period.

Sitel Group launched MAXhubs, global physical development centers focused on improving the employee experience. It offers a hybrid blend of in-office and home working, dedicated to helping employees who seek in-person collaboration, training and development. A physical extension of Sitel MAX, MAXhubs are designed to deliver a consistent and connected employee experience for all Sitel Group employees, whether they are on-site or working from home.

Sitel Group is introducing nine MAXhubs in the Philippines, three of which have already been launched in Puerto Princesa. Leveraging the MAXhubs model, the group has plans to hire 2,500 full-time associates to support client growth in the region. 

Olivier Camino, Global COO and Co-Founder, Sitel Group said with MAXhubs, they are reimagining and transforming today’s contact center. MAXhubs empowers our associates to deliver the best experiences for our clients’ customers through a diversified delivery model. The hybrid model helps the associates to remain connected and allows them the flexibility of working from home. “These centers are an innovative space where employees can work, learn, grow and connect with each other,” added Camino.

According to Ravi Iyengar, Chief Operating Officer, Sitel Group APAC, the COVID-19 pandemic sparked a rapid shift in workplace dynamics and Sitel Philippines was able to meet the challenges faced by the industry successfully. It has moved the vast majority of its associates to the Sitel at Home platform. Iyengar stated “We are now using our new MAXhubs to support our growing network of At Home associates, meet rapid client growth and expand our reach into new regional labor markets.”

Sitel Group’s MAXhubs features more development and training areas for employees than traditional contact centers. With socializing areas, wellness spaces and enable Sitel, all provide multiple and easy access for associates to be a part of the local communities. MAXhub’s future plans include prospecting for new locations in North America, Latin America and EMEA.

About Sitel Group

A global customer experience (CX) management leader, Sitel Group’s 80,000 people connect many of the world’s best-known brands with their customers. With its 30+ years of industry-leading experience delivering omnichannel experiences through voice, chat, social media and more, it has been catering to customers which includes Fortune 500 companies as well as local startups. The ecosystem of experts, includes Sitel, Sitel Insights, innso, Learning Tribes, and TSC to go beyond business process outsourcing (BPO) and support each spectrum of the customer journey. As a CX platform, it offers consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of the day.

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