Thought Industries, a leading cloud-based online learning platform that helps deliver education, training and information for B2B and B2C, recently announced its collaboration with Gainsight Sightline. Gainsight Sightline being the world’s first customer success ecosystem, together with Thought Industries, will help the customers reduce time to value and speed up the adoption across customer success technologies.

Talking about the recent integration, CEO of Thought Industries, Barry Kelly stated that they are excited to contribute additional value to the Gainsight PX product experience platform to increase lifetime value. He further stated that this collaboration will bring about personalized customer training content experiences along with data-driven usability analytics in order to elevate product adoption and user engagement. 

In the COVID-19 stricken economic scenario, it is more than necessary for the companies to deliver results in a shorter span of time and using minimum resources. Thought industries incorporation into Sightline ecosystem is a well-timed venture that is going to help customers from both the ends ensure long-term success by offering the apt customer training at the right time within the Gainsight PX Knowledge centre bot.

CEO of Gainsight, Nick Mehta, addressing the new development, stated that they were ecstatic to welcome Thought Industries to the Sightline ecosystem. The robust platform provided by Gainsight along with the technological brilliance of the Thought Industries customer training platform is going to make a powerful blend for leveraging customer success initiatives.

About Thought Industries

Founded in 2012, Thought Industries is the foremost B2B customer training platform provider. By providing end-to-end tools, technology, and customer support, Thought Industries allows organizations to swiftly and easily build, deploy, and grow a successful online learning business. Headquartered in Boston, Thought Industries has offices across Europe and North America.

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About Gainsight

Founded in 2009, Gainsight’s Customer Cloud provides a powerful set of solutions centered on customer success, revenue optimization, product experience, customer experience, and customer data. All of these together allow businesses to put the customer at the focal point of everything they do. Some of their most prominent clients include, Concur, SAP, Box and Okta, etc. 

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About Gainsight Sightline

Gainsight Sightline is the first complete customer success ecosystem that is the only community-enhanced customer success technology exchange in the market. The unique ecosystem supercharges the path to value across customer success technologies through Sightline Vault (a one-stop-shop for Gainsight finest practices, playbooks, templates and more) by orchestrating a collection of collaborations and technology configurations with over 50 partners. Front, FullStory, Insided, Ecosystems, Datagrail, FinancialForce, Productboard, Skilljar, Thought Industries, G2 and Intellum are a few of their partners.

The Media Bulletin (TMB) is a diversified publisher and a digital media service company. Consistently at the forefront of innovation and technological advancement, TMB endorses digital technology to provide unique experiences to its audience through news, objective-oriented research and articles, and industry expert commentary.

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