ValvTechnologies, known for zero-leakage, severe service isolation valve solutions, has launched a Coronavirus Crisis Service Hotline to ensure that customers continue to receive service support amid the global pandemic. ValvTechnologies has always dedicated itself ensuring that the global customer network maintains peak valve performance. There are skilled, factory-trained field service engineers and technicians taking care of not only in the products of ValvTechnologies but also other manufacturers, who can solve, diagnose and repair valve and actuator related problems. With distribution, support and authorized repair centers worldwide.

ValvTechnologies was ideally positioned to dispatch a support engineer to the customer’s site to fix any service or repair issues that may occur within 24 hours of the request. The world has changed dramatically, and thus, the way of doing business also needs to change. ValvTechnologies recognizes that in these unpredictable times, the best-case scenario – dispatching a service professional on-site in hours to fix problems, answer questions and provide advice – is virtually impossible. The company has established a 24-hour Corona Crisis Support Hotline to be used by their global customers to overcome this uncertainty but continue to deliver the best-in-class service and support.

At the other end of this hotline, there is a service engineer who has complete access to past order records, drawings, BOMs, work instructions and any other data and information required to provide detailed technical assistance over the phone or by videoconference. The engineer will troubleshoot and diagnose a valve or actuator problem, and step by step guide to the caller through a repair.

The Corona Crisis Service Hotline is available 24 hours a day by calling +1 832.652.3607 anywhere in the world.

ValvTechnologies values the customers and aims to preserve their partnerships, ensuring that they will meet their standards, if not exceed them. During this stressful time, they appreciate and share customer’s concerns; rest assured, ValvTechnologies will remain tested, a trustworthy partner and more secure.

About ValvTechnologies

Established in 1987 ValvTechnologies headquartered in Houston, Texas. It is the leading manufacturer of zero-leakage, high-performance isolation valve solutions offering an unsurpassed level of severe service isolation services and reliability to customers in the fossil power, nuclear generation, upstream oil and gas, downstream and chemical processing, mining and minerals, pulp and paper and other specialized industries. With more than 400 staff worldwide, ValvTechnologies have their offices in Australia, Indonesia, Belgium, Brazil, Canada, Chile, China, Colombia, India, Ireland, Japan, South Korea, Malaysia, Poland, Saudi Arabia, Singapore, Spain, Sri Lanka, Thailand, the United Arab Emirates, Turkey, the United States, and the United Kingdom. ValvTechnologies partners with storage retailers, independent agents and certified repair centers to serve customers worldwide.

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Posted in News By TMB Editorial   Date April 3, 2020

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